Queen Bee Policies
Appointments
If this is your first visit, welcome to the hive! Please arrive on time so your esthetician has plenty of time to answer questions and review any medications, skincare products or health concerns that may affect your treatment. We like to talk about any medications, issues, or products you might be using that could interfere with your service.
Forty-eight hours before your appointment we will send you an email and/or text to confirm your appointment details. Please respond — our automated confirmation texts can only receive replies of “Yes” or “No.” Simply reply YES or NO to confirm your appointment. If you have any questions, just call or text one of our Bee Keepers.
Cancellations & No Shows
We understand that things come up. If you need to cancel or change your appointment, please let us know at least 12 hours in advance to avoid a fee. Late cancellations and reschedules will incur a fee of 25%, and no-shows will incur a fee of 50%. This helps us respect our team’s time and helps us respect our team’s time and offer appointments to guests on our waiting list. Thank you for understanding!
Appointment Deposits
Some appointments require a deposit at the time of booking, including (but not limited to) Facials, Brazilians, Brozilians and services lasting one hour or longer. To make a deposit prior to coming in when booking certain services including, but not limited to: Brazilians, Brozilians, and appointments scheduled to take an hour or longer. Deposits range from 25%–50% depending on the service, and our Bee Keepers will review that with you while scheduling.
The deposit is forfeited in the event of a late cancellation (within 12 hours) or a no-show. Otherwise it is applied toward the service when performed. Returning clients with a pattern of late cancellations or no-shows may also be required to make a deposit prior to rebooking.
Peace & Quiet
Queen Bee is designed to be a place where you can truly switch off. To help preserve a calm, relaxing atmosphere for every guest, we kindly ask that children and infants not accompany you to your appointment unless they are receiving a service themselves. We also appreciate mobile phones being kept on silent while you’re with us. Thank you for helping us keep Queen Bee a peaceful little escape.
I'm Late!
Bloody traffic… we know. If you’re running behind, give us a call. If you’re only a few minutes late, we’ll always do our best to fit you in. Depending on the service, longer appointments such as facials or full body waxing may need to be shortened so we don’t keep the next guest waiting. Above all, get here safely.
Dogs
We’re a nation of animal lovers ourselves, but we’ve found that treatment rooms are happiest when they’re peaceful and allergy-friendly. Licensed service animals are always welcome. Small dogs that remain safely inside a carrier throughout your appointment may also be accommodated with advance notice. Please let us know when booking so we can prepare accordingly.
Cell Phones
Cell phone ringtones have never made a relaxing soundtrack. Please keep your phone on silent while you’re with us. Please turn them off in the Spa or switch to “silent” mode.
Walk-Ins
We happily welcome walk-ins whenever availability allows, particularly for quick services such as lip, chin and underarm waxing. If we can fit you in, we absolutely will. . We will always do our best to accommodate any appointment request — give us a call or drop in and we’ll do what we can!
Payment
We gladly accept cash, Mastercard, Visa, Discover, American Express, and debit cards, as well as NFC payment methods like Apple Pay. We also accept Queen Bee gift cards. Sorry, no personal checks.
Age Requirement
Guests aged 17 and under must be accompanied by a parent or legal guardian. For more information, please call.
Personal Belongings
We regret that we cannot be responsible for loss or damage of personal articles. Please leave valuables at home whenever possible. While we’ll always do our best to keep your belongings safe, Queen Bee cannot accept responsibility for lost or damaged personal items.
Product Returns
We regret that we cannot be responsible for loss or damage of personal articles. Please leave valuables at home whenever possible. While we’ll always do our best to keep your belongings safe, Queen Bee cannot accept responsibility for lost or damaged personal items.
Gift Cards
Queen Bee sells elegant physical gift cards to clients. The following policies apply:
- Can be purchased online or at our Los Angeles, Seattle, Dallas, or Omaha locations
- Can be redeemed for products, services, and tips at any of our locations
- Are not redeemable in the Queen Bee online shop
- Purchased gift cards do not expire
- Certain promotional gift cards (where the value is promotional and not purchased by the client) may expire
- Are final sale and not refundable
- Balances of less than $10 can be refunded to clients in California. Balances of $5 or less can be refunded to clients in Washington.
- Balances of less than $2.50 can be refunded to clients in Texas.
Still Have Questions?
Our FAQ covers the rest, or reach out directly — we’re one message away.
Your Experience Matters
If something isn’t quite right, please let us know before you leave or get in touch shortly afterwards. We genuinely want you to love your Queen Bee experience and will always do our best to make it right.